Terms of Service


Store Policy 

In case of a disparity between the online and store prices, the store price will be the one taken into account unless there is the special mention: "online promotion only". Unless there is a special mention, promotions in store are the same online.





Shipping

Please take note that we do not only deliver in Canada. International shipping fees will be dealt case by case.

Our official transporter is Canada Post. We use Canada Post's Expedited Parcels. You will receive an email with a tracking number as soon as the transporter picks up the package.

 

Shipping Fees (for regular shipping)

All orders (before taxes and transport):

  1. of 50$ and more have free shipping in Canada

  2. between 0$ and 49.99$ = 10,00$ shipping fees

Delays in shipping vary depending on store availability. If a bought product is unavailable, you will be contacted before payment is captured to offer you a replacement product or to cancel your order. You will then receive a confirmation email.

Specific provincial sale taxes The taxes subject and specific to each province will be applied directly to the total of the invoice.

 

Shipping Times

Québec and Ontario : 1 to 4 working days.

Rest of Canada : 3 to 7 working days.

Most of our orders placed before 3pm from monday to friday are shipped the same day.

Most of our orders are valuable. This is why we chose Canada Post. If you are not available at home to receive your order, your package will be brought to the nearest Post Office. You will have a notice in your mailbox or on your door to tell you exactly where and when to go pick it up. Once the order has been shipped the delivery address cannot be changed.

 

Shipping Restrictions

Some restrictions may apply on certain product or destination. These restrictions include applicable regional laws, dangerous products and out or norms boxes.

 

 

Warranty and Insurance


Warranties

Rollin Board Supplies follows every manufacturers' policies and warranties.

All warranties are assumed by the manufacturers.

Replacement, credit or repair is under the manufacturer's discretion.

To honor its warranty, the manufacturer needs:

Proof of purchase The article has to be clean If the manufacturer decides to honor its warranty, Rollin will take care of shipping the defective product to the manufacturer. It can take up to 6 to 10 weeks for people in Quebec and 8 to 15 weeks for the rest of Canada.

 

 

Return and Exchange

Shipping cost for credit or product exchange:

The client is responsible of shipping cost:

  • Return and exchange of product bought on our website.
  • Additional shipping cost because of wrong address.
  • For all orders sent back to Rollin, both return shipping cost and the cost to reship are assumed by the client.

Shop is responsible:

  • When the mistake in the order originates from the shop.

 

Exchange policy

If you are not fully satisfied with your purchase, you can return your articles in brand new condition with your bill, inside below's mentioned delays:

  • Within 10 days : you can return your article. You will be given the choice to exchange your article or get a store credit.

We do not offer refunds.

Please take note that returned articles:

With signs of wear and tear will not be credited or exchanged. G-Form crash shorts and any type of underwear is considered as a final sale and therefore will not be exchanged or credited for hygiene reasons.

 

 

For any questions or comments on the website

For any questions or comments on the online buying procedure or on the content of the website www.boutiquerollin.com please contact us at boutique@boutiquerollin.com. We will answer you as soon as possible. You can also try our live chat during its open hours!

 

 

While browsing our website, you agree to the following:

Users of the Boutique Rollin Board Supplies website, at http://www.boutiquerollin.com, as well as the online store at http://shop.boutiquerollin.com , agree to:

  • The use of cookie(s). No private information is kept except when buying.
  • Online accounts are the sole property of Rollin Board Supplies and can be canceled at any moment.
  • Prices are subject to change without prior notice.
  • Prices are in Canadian dollars. Applicable taxes and shipping rates are not included. They will be added in the last stages of payment.
  • Terms and Conditions of Google Analytics, http://www.google.com/analytics.
  • Terms and Conditions of Shopify, http://www.shopify.com.
  • Only orders of 50$ and more before taxes are eligible for free shipping though out Canada. Canada Post is our official transporter.
  • All promotions can be cancelled without prior notice. This includes free shipping and online promotional codes.
  • There is no insurance that the information available on the website is accurate.
  • We are not liable of any damage done during transport.

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Last modified: October 20 2015